FAQ
```
Frequently Asked Questions
What is your return and refund policy?
+
We offer a 30-day return policy for all unworn, unwashed, and undamaged items with original tags attached. Items must be returned in their original packaging. Once we receive your return, we'll process your refund within 5-7 business days to your original payment method. Please note that shipping costs are non-refundable, and customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.
How long does shipping take and what are the costs?
+
Shipping takes between 5-9 business days, times may vary according to Post time frames and zones. The order processing time may take between 1-2 business days, and you'll receive a tracking number via email once your order ships.Recently, we provide FREE SHIPPING.
Do you deliver worldwide?
+
Yes, all that the products we shipping worldwide.We provide free shipping while the order reach the amount request.
How do i use a coupon code?
+
When comes to view your cart, review the price of the product(s). Above the Subtotal and Shipping summary, you will see "Discount code" box. Select this text, enter the coupon code in the box and click on "Apply' to apply your discount.
How do I track my order and what if there's an issue?
+
Once your order ships, you'll receive an email with your tracking number. You can also log into your account on our website to view order status and tracking information. If you experience any issues with your order such as delays, damaged items, or missing packages, please contact our customer service team at support@agubi.com or call us at +85257455699. We're here to help Monday-Friday 9AM-6PM EST and will work quickly to resolve any problems.
```